Welcome to Flowers Cobham. These Terms & Conditions govern your use of our website and the purchase of floral products and related services, including online flower delivery across Cobham and its surrounding areas. By placing an order with Flowers Cobham, you agree to abide by these Terms & Conditions. Please read them carefully before proceeding with your order.
These Terms & Conditions apply to all online and telephone orders placed with Flowers Cobham for delivery within Cobham and neighbouring localities. By using our website and submitting an order for flower delivery, you confirm your acceptance of these Terms & Conditions.
1. Product Selection: Browse our website to select from a variety of fresh flowers, arrangements, and gift items available for delivery in Cobham and the surrounding regions. Detailed product descriptions, images, and pricing information are provided to assist your selection.
2. Placing an Order: To place an order, add the desired products to your cart and proceed to checkout. You will be required to provide accurate recipient and delivery details, including address, contact number, and preferred delivery date. Please double-check these details as inaccuracies may affect delivery.
3. Order Confirmation: Upon successful submission of your order, you will receive an automated confirmation summarising your purchase and delivery information. This confirmation serves as acknowledgment of your order but does not constitute acceptance. Flowers Cobham reserves the right to accept or decline any order at its discretion.
4. Order Acceptance: Your order is accepted, and a contract is formed only when we notify you that your order has been dispatched for delivery. We may refuse orders due to factors such as product availability, errors in pricing or description, or inability to deliver to the requested location.
While Flowers Cobham strives to ensure the accurate depiction and availability of all floral arrangements, flowers are seasonal and supply may vary. If a specific flower or product component is unavailable at the time of fulfilment, we reserve the right to substitute with a similar item of equal or higher value, maintaining the overall style and colour scheme of your chosen arrangement. Significant substitutions will be communicated to you prior to delivery whenever possible.
1. Prices: All prices listed on the Flowers Cobham website are in GBP (£) and include VAT where applicable. Delivery charges, if any, will be displayed separately at checkout before payment.
2. Payment Methods: We accept payment via secure online methods as indicated at checkout. Full payment for the order and any related delivery charges must be received at the time of ordering. Orders will not be processed until payment is confirmed.
3. Pricing Errors: In the event that a product is incorrectly priced on our site, we reserve the right to either cancel the order or contact you for instructions before processing. If we are unable to contact you, the order will be cancelled, and any amounts paid will be refunded.
1. Delivery Areas: Flowers Cobham delivers across Cobham and adjacent areas. Please check our website or contact us directly for confirmation if you are unsure whether your chosen postcode is included.
2. Delivery Dates & Times: While we make every effort to deliver on your selected date, deliveries are subject to availability, weather conditions, and external circumstances beyond our control. We regret that delivery times cannot be guaranteed, but we strive for prompt and reliable service.
3. Delivery Instructions: Special delivery instructions should be provided at checkout. If no one is available to receive the flowers at the delivery address, our driver may leave the flowers with a neighbour, at a safe location, or return them to our shop depending on the circumstances. We will leave a calling card or notify the recipient where possible.
4. Delayed or Failed Delivery: Flowers Cobham is not liable for delayed or failed delivery where incomplete or incorrect address details are provided, or if the recipient is uncontactable. If delivery cannot be made, we will attempt to resolve the issue with you or the recipient using the provided contact information.
1. Customer Cancellations: Should you wish to cancel or amend an order, please contact us as soon as possible. For fresh flower orders, cancellations must be requested at least 24 hours prior to the scheduled delivery date to be eligible for a refund. For special or bespoke arrangements, cancellation policies may differ and will be communicated at the time of order.
2. Flowers Cobham Cancellations: Flowers Cobham reserves the right to cancel orders at any time, for reasons including, but not limited to, unavailability of products, inability to deliver to the specified address, or suspected fraudulent activity. In such cases, a full refund will be issued using the original payment method.
3. Amendments: Please note that amendments to orders, such as changes to delivery address or product selection, must be communicated promptly. While we will do our utmost to accommodate changes, they cannot be guaranteed once processing has commenced.
1. Product Quality: We take pride in the quality of our flowers and arrangements. Given the perishable nature of floral products, minor variations in colour, size, or maturity of flowers should be expected. Flowers should be unwrapped, trimmed, and placed in water upon delivery for maximum freshness and enjoyment.
2. Returns: Due to the perishable nature of floristry products, we do not generally accept returns. However, if you are dissatisfied with the quality of your flowers or the service provided, please inform us within 24 hours of delivery, providing photographs where relevant. We will investigate and, where appropriate, offer a replacement, refund, or other suitable remedy.
3. Non-perishable Items: For non-perishable gifts or accessories, returns may be accepted in line with applicable consumer protection regulations. Returned items must be unused and in original packaging. Please contact us for further instructions prior to returning any item.
1. Limitation of Liability: To the extent permitted by law, Flowers Cobham shall not be liable for any indirect or consequential loss, damage, or expenses arising from late or failed delivery, defective products, or use of our website. Our liability for direct loss arising out of the supply of goods and services shall be limited to the total price of the products ordered.
2. Events beyond our Control: We are not responsible for any delay or failure in performing our obligations caused by events outside our reasonable control, including but not limited to: natural disasters, severe weather, acts of war, strikes, or disruptions in transportation networks.
3. Customer Responsibility: You are responsible for ensuring correct order and delivery details are provided and for following care instructions accompanying the flowers. Flowers Cobham cannot accept responsibility for flowers once they have been delivered in accordance with your instructions.
Flowers Cobham is committed to handling your personal information in accordance with applicable privacy laws and regulations. Data supplied during order placement (including names, addresses, and contact information) will be used solely for processing orders and deliveries, and for customer service purposes. For further details, please refer to our Privacy Policy.
All content available on the Flowers Cobham website, including but not limited to images, product descriptions, and brand names, remains the property of Flowers Cobham or its licensors. Reproduction, distribution, or use of this content without express permission is prohibited.
These Terms & Conditions, and any disputes arising in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. All parties agree to the exclusive jurisdiction of the English courts. These terms do not affect your statutory rights as a consumer.
Flowers Cobham reserves the right to revise or update these Terms & Conditions at any time without prior notice. Any changes will be effective from the date of posting on our website. Continued use of our website following such changes constitutes acceptance of the revised terms.
If you have any questions, comments, or concerns regarding these Terms & Conditions, or require support with your flower delivery order within Cobham and the surrounding areas, please refer to the contact information provided on our website. Our team is here to assist you and ensure a pleasant experience with Flowers Cobham.
Please note that these Terms & Conditions are applicable to all customers receiving flower delivery services from Flowers Cobham within Cobham and neighbouring districts. We are proud to serve our local community and surrounding areas with quality floral arrangements and reliable delivery.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 26 High St, Cobham, KT11 3EB.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cobham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cobham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
