Flowers Cobham – Our Returns, Refunds & Complaints Commitment

Our Fresh Flowers Guarantee in Cobham

As a trusted local Cobham florist, Flowers Cobham is dedicated to providing households and businesses in the area with the freshest flowers available. Our fresh flowers guarantee ensures that every arrangement you receive is vibrant, beautiful, and designed to last. Your satisfaction is at the heart of all we do.

Damaged-on-Arrival Policy

Though we handle every order with care, we understand that damage can sometimes occur during transit. If your flowers or gift arrive damaged or in poor condition, please notify us as soon as possible. Reporting issues promptly enables us to address your concern efficiently and uphold our promise of fresh flowers in Cobham. When you contact us, please provide photographs of the damaged items, along with your order details.

Freshness Window

We guarantee that our flowers will remain fresh and beautiful for a minimum of five days from delivery, provided they are cared for according to our guidelines. To maximise the lifespan of your bouquet, keep your flowers away from direct sunlight, heat sources, and draughts. Make sure to refresh the water regularly and trim the stems as recommended.

If your flowers do not meet this freshness standard within the stated timeframe, please get in touch so we can promptly resolve your concern.

Refund & Replacement Options

Your experience matters to us. If you are not happy with your flowers due to damage or lack of freshness within the guaranteed window, Flowers Cobham offers the following resolution options:

• Replacement: We can provide a complimentary replacement bouquet, hand-delivered at the earliest available opportunity in Cobham and neighbouring areas.
• Refund: Alternatively, you may request a full or partial refund, depending on the nature of the issue.

The resolution offered will depend on the specific circumstances and the evidence provided (such as photos of the damage or wilted flowers).

How to Make a Complaint

Should you wish to make a complaint regarding your order, service, or overall experience with Flowers Cobham, we encourage you to let us know as soon as possible so we can rectify the situation. Our complaints process is straightforward:

1. Contact us with your order number, details of your complaint, and any supporting photographs or information.
2. Our team will acknowledge your complaint promptly and investigate the matter thoroughly.
3. We aim to resolve all complaints within three working days; if more time is needed, we will keep you informed at every step.
4. Once resolved, we will propose an appropriate solution, whether it is a replacement, refund, or alternative compensation.

Trusted Local Service in Cobham

Flowers Cobham takes great pride in serving the local community with passion and professionalism. Whether for a special event or an everyday surprise, we are committed to your total satisfaction. Our fresh flowers guarantee in Cobham and transparent policies allow you to order with confidence. Thank you for choosing us as your local florist – we look forward to delighting you, every time.