Privacy Policy for Flowers Cobham Customers

Introduction

At Flowers Cobham, we are committed to respecting your privacy and protecting your personal data. This Privacy Policy explains how we collect, use, store, and process your information in accordance with the General Data Protection Regulation (GDPR). This policy applies to all customers placing Flower Cobham orders from Cobham and its surrounding districts. By using our services, you agree to the practices outlined below.

What Data We Collect

When you place an order with Flowers Cobham, we may collect and process the following types of personal data:

• Contact Information: Your name, delivery address, billing address, and other contact details such as email and phone number.
• Order Details: Information regarding your flower order, including recipient’s name, delivery instructions, special requests, and card messages.
• Payment Information: Details required for payment processing. Flowers Cobham does not store full card numbers or payment credentials. These are processed securely by third-party payment providers.
• Communication Data: Any communications you send to us, such as correspondence or complaints.
• Technical Data: IP address, browser type, and device information automatically collected from your interaction with our website for security and analytical purposes.

Lawful Basis for Processing Your Data

Under GDPR, we must have a lawful basis for processing your personal data. The lawful bases we rely on are as follows:

• Contractual Necessity: We process your data because it is necessary for fulfilling your order and providing our services.
• Legitimate Interests: We may use your information to develop our services, improve your customer experience, or for fraud prevention – provided these interests do not override your rights.
• Legal Obligations: We may process your data to comply with legal requirements, such as financial record-keeping or responding to authorities.
• Consent: Where applicable, we seek your explicit consent for marketing communications. You may withdraw consent at any time.

How We Use Your Data

Your data is used for the following purposes:

• Processing orders, delivering products, and fulfilling services you request.
• Communicating with you regarding your order status, delivery, or any issues.
• Improving our products and customer experience.
• Managing payments and preventing fraudulent transactions.
• Complying with accounting, tax, and legal obligations.
• Sending marketing materials, if consent is given.

How Long We Retain Your Data

We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of complying with any legal, accounting, or reporting requirements. Generally, we will keep:

• Order and contact information: Up to six years, to comply with statutory record-keeping obligations.
• Marketing data: Until you opt out or withdraw your consent.
• Technical and analytics data: Up to two years, for security and analysis purposes.

After this period, your personal data will either be securely deleted or anonymised so that it can no longer be associated with you.

Our Data Processors

To provide our services, we may share your personal information with trusted third-party processors, including:

• Payment service providers to handle secure transactions.
• Delivery and courier companies to fulfil your flower orders.
• IT and website service providers for data storage, hosting, and support.
• Professional advisors such as accountants or legal consultants, where necessary.

All third parties are contractually bound to comply with data protection laws and may only use your data to provide specific services on our behalf. We do not sell or rent your data to third parties for unrelated marketing purposes.

Your Rights

Under GDPR, you have several important rights in relation to your personal data. These include:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectify: You can ask us to correct any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data from our records.
• Right to Restrict Processing: You can ask us to limit how we use your data in specific situations.
• Right to Data Portability: You can request your information in a structured, machine-readable format and to have it sent to another controller where technically feasible.
• Right to Object: You may object to our processing of your data for marketing or legitimate interest purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw this consent at any time.

If you would like to exercise any of these rights, please contact us using the communication options provided on our website. We will respond to your request in accordance with applicable law.

Security of Your Data

Flowers Cobham takes the security of your personal data seriously. We implement appropriate technical and organisational safeguards to protect your information from loss, misuse, unauthorised access, disclosure, or alteration. Your payment details are not stored on our servers and are managed securely by our payment processors.

International Data Transfers

Your data may be processed outside the United Kingdom or European Economic Area (EEA) if our processors are based elsewhere. In such cases, we ensure that appropriate safeguards and contracts are in place to protect your personal data as required by GDPR.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in the law, our practices, and the services we offer. We encourage you to review this policy regularly to stay informed about how we are protecting your information. Any substantial changes will be brought to your attention, where appropriate.

Contacting Us

If you have questions about this Privacy Policy or how your data is handled, please contact us using the details provided on the Flowers Cobham website. We are committed to responding to your requests and addressing your concerns in a timely manner.